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TITLE OF GOOD PRACTICE:

Telephone counseling line of The Association for the Psychosocial Health of Children and Adolescents

KEYWORDS:

Counseling service, telephone support line, psychological support, update, mental health

GOOD PRACTICE TYPOLOGY:

Telephone counseling line (for issues regarding to school based violence)

WORKING GROUP COORDINATING THE INITIATIVE:

Association for the Psychosocial Health of Children and Adolescents

COUNTRY WHERE IT TOOK PLACE:

Greece

LANGUAGE OF THE REVIEW:

English

DEFINITION OF TARGET GROUP:

Parents, Teachers, Young People.

DESCRIPTION OF THE GOOD PRACTICE:

Telephone Counseling Service of the Association for the Psychosocial Health of Children and Adolescents
consists of two lines. a)The line “801 801 1177” operating since 2005 and is aimed at parents, teachers and adults that need information, advice or support on matters related to the mental health of children and adolescents up to the age of 18. This service (which is anonymous and confidential) is available from Monday through Saturday,(Monday – Friday 09:30-20:30, Saturday 09:30-14:00) with the lowest phone call charge. B) The European Telephone Help-Line for Children and Adolescents “116 111”, aimed at children and adolescents up to 18 years old and operates also from Monday through Saturday (Monday – Friday 14:00 – 20:30, Saturday 09:30 – 14:00). In this number the child or the teenager can call free of charge from both a fixed line and a mobile phone and can discuss any matter of mental health that he is concerned about and he can also have psychological support and counseling, and, if necessary, he could be referred to the most appropriate for him community service face to face assistance. In this service which is anonymous and confidential, are employed child psychiatrists, clinical psychologists and health visitors. This number is assigned to 14 telephone lines of European countries (Finland, Portugal, Sweden, Hungary, Bulgaria, Czech Republic, Denmark, Germany, Ireland, Poland, Romania, Slovakia, Greece and Estonia).

RESULTS:

The telephone counseling service of the Association for the Psychosocial Health of Children and Adolescents since the beginning of the operation have responded to more than 13500 calls. Up to December 2009 the Help-Line “801 801 1177” used to serve both adults (whose children might had a problem) and children/adolescents. In particular, the majority of calls (68%) had been done by parents, while a 10% had been done by children, especially adolescents.

INDICATORS:

Intervention protocol, Help-line/counseling.

EVALUATION:

School based incidents of violence and intimidation are emerging at a rate of 10-15%, with greater frequency in primary and high school and reduced at the Lyceum. The psychosocial impacts of bullying on children are many and serious, and since there is no accurate information or awareness for proper management of the problem, both by teachers and parents, it is very useful and effective the provision of adequate information by experts of mental health in order to prevent and combat this. The presence of communication line exclusively for children and adolescents evaluated positively, as this can help the children and adolescents who live in remote areas of Greece, areas where the access to mental health services is limited. Through this line the children can express their concerns, request assistance on issues that concern them, get informed of their rights, communicate if they are in a state of emergency, but also they can be guided for further assistance if needed, by a team of experts. So, they will be able to confront, but also to prevent the outbreak of serious mental health problems. In fact, the concerted European efforts, it appears that will help to the promotion of children’s rights for care and getting help, when necessary and wherever they live. pages

REFERENCES TO OTHER EVALUATION:

The Hellenic Association for the Ιnformation of Parents,
http://www.parents.gr/news/a233

Telephone counseling service of The Association for the Psychosocial Health of Children and Adolescents (116 111),
www.healthview.gr

Newsletter for school bullying (Mentoras)
http://www.mentoras.org/PDF/bullying-site.pdf



NAME OF INSTITUTION:

ASPETE

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